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Sales, Returns & Warranty Policy

WARRANTY PERIOD

This warranty is valid for the stated period of time printed on your Invoice and Order Confirmation email provided you were the original purchaser of the part and you still own the vehicle on which it was installed. This warranty cannot be transferred to anyone at any time. Parts installed on commercial use vehicles are not warranted and are sold “AS IS” from the date of purchase. In order to qualify for warranty coverage, the part must be installed by a automotive garage or professional repair facility, and by a certified technician. Home installation voids all warranty coverage. The warranty period is 12 months from the date of purchase unless otherwise noted. FlashTorque reserves the right to change the warranty coverage at any time without prior notice.

YOUR RESPONSIBILITY

If any part should fail due to a defect in materials or workmanship under normal installation, use and service, please return it with your Original Invoice and Original Receipt within the warranty period to the garage or repair facility where it was purchased, if possible. If a garage or repair facility is not convenient, you may contact FlashTorque directly for further assistance. It is the responsibility of the purchaser to restrict the use of FlashTorque products to OFF-ROAD USE ONLY.

FlashTorque does not condone the use of its products for racing or performance applications. All users/purchasers of FlashTorque products agree to obey all applicable federal, state, local and provincial motor vehicle laws and regulations at all times. Failure to utilize FlashTorque products in any manner that violates any applicable laws and regulations invalidates all express and implied warranties.

REFUND POLICY

FlashTorque does not offer refunds on electronic parts. FlashTorque will offer exchanges and/or credits only. To obtain an exchange or credit, the customer must notify FlashTorque in writing, via e-mail within 14 days for a return authorization number. FlashTorque will NOT accept any returns or exchanges without prior authorization. Merchandise must be returned, in original and saleable condition and must not have been used or installed, along with your Order Invoice/Original Receipt within 14 days from the date of purchase. After 14 days, there will be no exchanges or credits. No cash refund will be offered and all sales are final.

INSTALLATION

All FlashTorque Parts must be installed properly on the vehicle for which they were designed. Improper installation voids any and all warranty coverage. Installation must be performed by an automotive garage or repair facility and by a certified technician. Home installation voids any and all warranty coverage.

WHAT IS COVERED

FlashTorque will, at our option, replace or issue credit for any part that we sell that fails during the warranty period. The replacement part will be warranted for (6) six months from the date of exchange or the remainder of the warranty period, whichever is longer, subject to the conditions and exclusions in this warranty. If the original part should fail within 30 days from the date of purchase, you also will be reimbursed for your labor costs incurred in removing the defective part, up to a maximum rate of $45.00 per hour, provided:

  • You make a claim for your labor costs at the time you return the failed part to us.
  • Parts must be professionally installed by a automotive garage or automotive repair center in order to qualify for labor reimbursement and receipts for labor must be printed on the garage or automotive service center invoice or letterhead.
  • You provide us with a copy of your original Order Invoice, Original Receipt or Order Confirmation email when you make your claim.
  • Self-installed units are not eligible for labor reimbursement.
  • The labor reimbursement rate is subject to change at any time without notice to you.

WHAT IS NOT COVERED

Warranty does not cover damage or failure resulting from:

  • Failure due to accident or collision
  • Improper installation of the part including installation by anyone other than a certified technician
  • Misuse, abuse, modification, vehicles used off-road or for racing purposes
  • Chemical fallout, tree sap, salt, hail, or other environmental conditions
  • Vehicles under manufacturer's recall for a related problem
  • Any related parts/components which interface in any way with FlashTorque parts

THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES SUCH AS PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM THE FAILURE OF THE PART.

Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

LEGAL

This limited warranty represents the exclusive remedy for warranty failure and the total liability of FlashTorque for any part it warrants. FlashTorque MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts so the above information may not apply to you. This warranty gives you specific rights and you may have other rights which vary from state to state. FlashTorque does not authorize any person to vary the terms, conditions or exclusions of this warranty. If any provision of the warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. FlashTorque 22/41 Lawrence Dr, Nerang, QLD 4211 Australia.

PAYMENT

FlashTorque will accept: Visa and MasterCard. All payments are in U.S. funds unless otherwise agreed. All collection charges will be the responsibility of the customer. Sorry no C.O.D.'s. Our policy requires us to ship only to the verified cardholder's Billing address. If you require items shipped to an Alternate Shipping address you must inform your Credit Card Issuer and have the Alternate Shipping Address noted on your account file. You must provide us with your Credit Card Services phone number and contact name. We will then verify the address for shipping. Full payment in advance is required for all orders. All products sold remain the property of FlashTorque until paid in full. FlashTorque reserves the right to alter or amend this policy at anytime.

ORDERS

Most orders go out the first or second business day after being received, unless otherwise noted. A minimum order of $100.00 is required for processing. FlashTorque reserves the right to amend this policy at anytime and without prior notice.

SHIPPING

Unless otherwise noted, items are shipped by the most economical means, usually via UPS Ground service. We reserve the right to not ship on weekends and we may not offer Saturday or Sunday delivery at our discretion. All freight charges will be added to the invoice except in the case of some truck freight where the carrier may collect freight charges directly. Refused orders are subject to any and all freight charges. Some items may be shipped at no freight charge at our discretion. Shipping delays beyond the control of FlashTorque may occur and are not the responsibility of FlashTorque. FlashTorque is not responsible for shipping delays due to weather, holidays, labor actions, shipper accidents or issues, natural disasters, police or military actions.

DAMAGE

FlashTorque inspects each product before it is shipped to make sure it leaves here undamaged. Obvious damage to packages must be noted by the customer on the carrier's bill of lading at the time of delivery. Hidden damage must be reported to the carrier within (2) two business days. It is very important to retain the package and packaging materials in case of damage.

CANCELLATIONS

Cancelled orders will be subject to a 10% cancellation fee.

RETURNS

If there is a problem with your order, please contact us. If we have made a mistake we will do our best to rectify it. If the mistake is not our fault and the parts are not defective, we reserve the right to charge a restocking fee (20%). All returns/exchanges must be made within 14 days of receipt and all shipping pre-paid. Contact us for a return goods number. We do not accept returns without a return goods authorization number. This number is good for 14 days only. Note: electrical parts and special orders cannot be returned for a refund. No item may be returned if it has been used, installed, disassembled, painted or altered in any way. The item must be in new re-sellable condition. All sales are final and no refunds will be issued. FlashTorque will offer exchanges and/or credits only.

WARRANTY

Designs, materials and specifications are subject to change without notice. FlashTorque products that carry manufacturers' warranties are sold with that warranty by the manufacturer extended to the purchaser. Any alteration or improper use will void this warranty. This warranty is limited to the repair or replacement of the defective merchandise. The final determination for all warranty claims is at the sole discretion of FlashTorque. All products are sold "AS IS" without warranty unless otherwise noted. The entire risk is with the buyer. Should such parts prove defective the buyer assumes the entire cost of all necessary repairs. FlashTorque makes no representation or promise with respect to the quality or anticipated performance of these components/parts. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our subcontractors or suppliers, FlashTorque shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. FlashTorque shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. For credit cards that have already been charged for the purchase, FlashTorque shall immediately issue a credit to your credit card.

TYPOGRAPHICAL ERRORS

FlashTorque takes every precaution to make sure its website and marketing materials are free of omissions, inaccuracies and typographical errors. Sometimes outside vendors/subcontractors are utilized to create materials and could inadvertently include incorrect information. FlashTorque is not responsible for errors in pricing or other information and reserves the right to make changes at anytime and without prior notice.

Racing and Performance Disclaimer

FlashTorque parts are sold "AS IS", "with all faults", "as they stand" and without any express warranty whatsoever, unless otherwise expressly designated herein. To the fullest extent allowed by state and federal law, FlashTorque expressly disclaims the implied warranties of merchantability and of fitness for a particular purpose, even if a particular purpose is mentioned herein. FlashTorque also expressly disclaims all liability for direct, indirect, special, incidental or consequential damages, including but not limited to, personal injury, loss of life, dismemberment, damage to or loss of property or equipment, loss of profits or revenue, cost of purchase or replacement of goods, or claims of customers of the purchaser that result from the use of any and all parts contained in this website. In no event shall the liability of FlashTorque, whether in tort, contract or otherwise, exceed the cost of the part or component. However, you may have legal rights which vary from state to state. Should any parts or components displayed within this website prove defective following their purchase, the buyer and not the manufacturer, distributor or retailer, shall assume the entire cost of all necessary servicing and/or repair unless otherwise noted. The entire risk as to the performance of such parts is with the buyer. No part in this website or offering is street legal or certified under federal motor vehicle safety standards and regulations unless expressly stated to the contrary herein. Parts/components that are neither street legal nor certified to meet federal motor vehicle safety standards and regulations are neither intended nor certified for use on public roads. Such race parts are not designed to meet the safety needs of the motoring public. Instead, these parts are designed and intended for race vehicles on race tracks with qualified medical personnel in attendance and engineers supervising the installation and use of the parts to ensure that the safety needs of the driver are met. The parts/components could conceivably be combined in an infinite combination with other parts, and the use of some parts on some vehicles could adversely affect the performance of the vehicle or other parts. To the extent that a part contained within this website comes with a warranty from the original manufacturer, not FlashTorque, the buyer should contact the original manufacturer for any and all warranty repair or replacement. To determine which parts come with a warranty from the original manufacturer, not FlashTorque, please contact FlashTorque at:

FlashTorque PTY LTD, 22/41 Lawrence Dr, Nerang, QLD 4211 Australia or sales@ezyflash.com Phone: +61 7 55964204 Fax: +61 7 5596 4228